AlphaLane fines: transcript

This is the fines system we built for AlphaLane, a car leasing company in Latvia.

Traffic and parking fines arrive in a shared mailbox. The app reads each one, finds the car and the customer, and forwards it.

Then it reminds the customer on the due day and again when it's overdue, and the team only reviews what the system isn't sure about.

It runs in AlphaLane's own Azure, and it has been live since July. Here is how it works.

Every five minutes it syncs the shared mailbox through Microsoft Graph, and it pulls the fleet from the ERP four times an hour.

An AI triage scores every email. Below a quarter it's set aside, above three quarters it's handled automatically, and everything in between waits for a person.

Details are read twice: deterministic rules first, then an AI that sees the PDF as an image. Then the fine is matched to its vendor, the car and the customer.

Reminders follow a ladder: one on the due day, one when it's overdue. Emails only go out in business hours, and a customer's reply freezes the ladder.

It all runs in AlphaLane's own Azure tenant in Sweden, with a private database network, Microsoft sign-in, infrastructure as code, and separate test and production.

Behind it are almost nineteen hundred automated test cases, and nine alerts that watch CPU, memory, errors, restarts and the database.

AlphaLane fines: from inbox to customer, handled.